Returns & Exchanges
We want you to be completely satisfied with your 3D printing experience, which is why we offer a 30-day return window for all Polymaker filaments and accessories. To ensure a full refund, items must be returned in their original packaging with the vacuum seal intact if the product is unused.
Initiate a Request
Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original box, ensuring all spools are protected from moisture and physical damage during transit.
Ship to Warehouse
Affix the provided shipping label or use a tracked carrier to send your package to our designated electronics processing center.
Quality Inspection & Refund
Once our technicians verify the product's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing